sandata evv phone number
Interface Specifications . Select PHONE TYPE. Sandata Telephonic Visit Verification (TVV): Uses automatic number identification (ANI) technology to validate phone calls from the member's or participant's identified phone number(s) to collect visit information. Sandata EVV is Job Access with Speech (JAWS) Reader compliant, meaning sections of the screen are read aloud for users who cannot see the screen. Created for: Ohio Department of Medicaid (ODM) MARCH 17, 2020 . • Santrax will say: “ Is this a Group Visit, press 1 for Yes or 2 for No.” 4. Enter your EVV ID “Press 1 to clock in or press 2 to clock out” 3. Sandata has been providing payer EVV solutions for over 12 years and provider EVV solutions for over 25 years. Sandata has been providing Electronic Visit Verification™ (EVV™) services for Self-Directed Care programs for over 15 years. Using State EVV Solution, interfacing Provider Choice Systems, Sandata trainings, EVV accounts. ID Code … If you would like information on upcoming Training sessions, click on the TRAINING tab to visit our Training page. Dial any one of these numbers. Providers using Alternate EVV who have not already reached out to begin this process must contact Sandata Alternate EVV support team by phone at 1-855-705-2407 or by email at PAAltEVV@sandata.com. Agency providers can choose to use the Sandata system or a certified alternative EVV system. As part of the Sandata EVV system ... location for the mobile app or the telephone number, the client verification information, as well as call-in and call-out times (date and time) from a client’s location. There are times where I have clocked in and at the end of my shift I try to clock out, I find that the system already clocked me out one min after I clocked in. Gainwell Technologies (Billing) Help Desk : 1-844-235-2387: Provider billing or claims processing questions. … • A Sandata EVV Portal user can also create a group visit manually using the Visit Maintenance module. 1-855-871-8780 / COCustomerCare@sandata.com. Why does Help at Home need to implement EVV? MSU-AA sends phone number update to EVV Provider which will overwrite the phone number in the EVV . Press 1 “Received at
” 4. 11/20/2020 Sandata EVV Training - Supplemental Materials Page | 3 Visit Service Selection The table below lists the codes an employee enters during a telephone (TVV) call to identify the service and the selection list displayed for selection in the SMC app for a mobile visit check-in. Sandata is the only vendor with Aggregator in production in a statewide Medicaid environment, and the only EVV … Non-agency providers must use the Sandata system. Port Washington, NY 11050 800-544-7263 . • Unknown visit may be needed if: – The client’s Medicaid eligibility is not on file yet. • From the client’s home landline telephone. This process began in August 2019, so if your agency is currently in the certification process, or previously completed certification, no action needs to be taken. The system (on the device and on phone app) still has issues when logging and clocking into the Sandata system. A cell phone or landline phone is required to access the Sandata Telephonic Visit Verification (TVV) phone line. This document contains the generic specification which documents the requirements for using the Sandata Real time Interface (part of the Open EVV Series of Interface), for receiving information from third-party EVV Vendors into the Sandata Aggregator. • If a provider agency finds it serves a business purpose, step-by-step instructions are in the Sandata Provider Agency Training Guide, pages 8-23 through 8-26. If you’re having connectivity issues, for assistance, call EVV Support at 800-248-2152. 6. heck with your program to know which is used and preferred. Verification (EVV) Data Collection Systems . Section 12006(a) of the 21st Century Cures Act mandates that states implement EVV for all Medicaid personal care services (PCS) and home health services (HHCS) that require an in-home visit by a provider. – The employee does not know the Client ID. • lient = The person receiving care. I called the help desk and all they can do is notate the issue. • This is not necessary for Wisconsin Department of Health requirements. Our solutions service both State Medicaid Agencies as well as MCOs. If a phone type is selected, a phone number must be added. or a Fixed Visit Verification device. Hang up. TVV but they may use their own phone to access the SMC app only. Phone: 855-871-8780 Email: cocustomercare@sandata.com – A fee-for-service client has less than 50 hours of personal care. NC Medicaid’s Electronic Visit Verification (EVV) system will launch on Jan. 1, 2021, for State Plan Personal Care Services and Community Alternatives Programs for Children and Disabled Adults (CAP/C and CAP/DA).. EVV Training for providers using NC Medicaid’s EVV solution, Sandata, is now underway with instructor-led training webinars filling up fast. Enter client’s PHONE NUMBER (Optional). Prerequisite: Sandata EVV Version 8 If a client has more than one phone number from which the provider can call, the additional phone number(s) should be added to the client record. Provider Agency/Company ID and Toll-Free Phone Numbers. Learn more at www.sandata.com Sandata will provide each Agency with the following: Computer‐based Santrax EVV account Specific toll‐free numbers to capture agency worker calls Visit Verification Options . Press the numbers of your Santrax ID (contact your Provider Agency for correct number) on the touch tone phone. Answer: Yes, there are a standard set of reports that is available in the Reports module. EVV Help Desk. o Will use the EVV website to edit and approve visits. Enter the Webinar Number [xxxxxxxx] If prompted for an Attendee ID, press # Each participant is placed on mute upon entry, so that everyone can hear the instructor. Sandata EVV: MVV ©2019 Slide 2 OBJECTIVES After completing this lesson, you will be able to: Explain the purpose and basic functionality of Sandata Mobile Connect (SMC) Access and log on to SMC Identify the SMC window elements and explain how to navigate within the SMC App Describe the back-up call process utilizing the client’s telephone or any phone associated with the client. Upon arriving call the toll-free phone number “Welcome, please enter your ID” 2. Phone: As soon as connected / Email: within two business days. This ID is also used by workers as they check in and out for visits using the mobile app. EVV Caregiver Guide-Telephony – June 2020 Page 2 of 6 3. Sandata Technologies is the software vendor DHS has chosen as the provider of the EVV system. This interface includes clients, employees, visits, and their associated calls as well as the ability to send data related to visit modifications. the Sandata EVV system yet. For information about Vesta EVV (Electronic Visit Verification) or to schedule an Online Demonstration, you may contact us via email, phone or complete the submission form below. Sandata Technologies 26 Harbor Park Drive . If the technical support question goes to the Department or DXC call center, it will be referred to the Sandata call center for resolution. Sandata EVV: TVV ©2019 Slide 3 INTRODUCTION TVV is available as an alternate to the SMC call-in/call-out process. Welcome to the Electronic Visit Verification(EVV) Training! 5. Please reach out to your Account Manager for assistance. Explain the different Call Reference Guides (CRG) available for use. o locks in and out using either the client’s phone, Sandata’s Mobile onnect App. Sandata Technologies Sandata Technologies, DIDD’s vendor for Electronic Visit Verification (EVV), will be offering a series of trainings. Nothing needed. Sandata EVV: Visit Maintenance ©2019 Slide 13 VISIT MAINTENANCE: EXCEPTIONS Exception Description UNKNOWN CLIENTS Identifies when a visit occurs where the client is not known. Caregivers call-in and call-out for each individual visit. 5. We understand the challenges in deploying EVV for Self-Directed programs, and our Santrax® Self-Directed Care Suite helps empower each participant to have control over their long term care delivery while automating existing manual efforts. For questions about the EVV Program, please contact DHCF Phone (202) 905-4388 Fax (202) 727-5645 Email EVVInfo@dc.gov For technical assistance, Providers please contact Sandata Phone (855) 962 – 1322 Email WDCCustomerCare@sandata.com Providers who are interested in using a 3rd party EVV vendor, should contact Sandata At the end of the 45 day period phone numbers will no longer be editable. info@sandata.com 7 CMS’ Written Guidance: On the EVV workgroup call the other day, Sandata was going to retrieve CMS’s written guidance (“from 2016”) around the need to enter staff home addresses/SS numbers – has this been obtained? Press 2. The Company offers solutions for home care, electronic verification, payroll, and agency management. o If client is unknown, only the last four digits of the phone number display. Repeat same process for end time of service, with the additional step of entering the service ID associated with the visit. Users must also add CentralReach’s free Sandata EVV integration to their account, so we can turn on the integration for you. Caregivers may also start and end each visit using an app downloaded onto their smartphone or tablet. Question: Is the data that is collected through the EVV system going to be available for providers to export? Please submit the form below and someone will get back to you as soon as possible. • Verify identity by entering a unique Santrax ID and speaking their voiceprint. Section 12006 of the 21st Century Cures Act requires all states to implement the use of EVV for Medicaid-funded personal care and home health care services. Sandata EVV: TVV ©2019 Slide 2 OBJECTIVES After completing this lesson, you will be able to: Understand the call process utilizing the client’s telephone or any phone associated with the client. – The authorization has not been sent to Sandata yet. Sandata EVV: Client Data Entry ©2019 Slide 12 CREATE NEW CLIENT(S) 4. • If the caregiver’s phone number is associated to more than one client, you will The first six digits display as asterisks. The Welcome Kit email contained a link to a document named “Welcome Letter_WI,” which included the provider agency ID number that identifies the provider agency on the Sandata EVV Portal. This applies to PCS provided under sections 1905(a)(24), 1915(c), 1915(i), 1915(j), 1915(k), and Section 1115; and HHCS provided under 1905(a)(7) of the Social Security Act or a waiver. Most EVV systems have both a mobile device application that the user can download or utilizing telephone lines, requiring the caregiver to call the agency office via a landline. • Sandata will make the phone number fields in Santrax editable for the Provider for 45 days beginning Monday, September 22nd. A. Sandata Technologies, LLC designs and develops enterprise software. ODM is providing the Sandata EVV system at no cost to providers or individuals receiving services. • Updated logic for displaying client's phone number: o If client is known, the full phone number displays. EVV Public Meeting • All phone lines are muted • Questions should be submitted through the chat feature • We will not be answering submitted questions during today’s presentation • Questions will be addressed after the presentation through a Listserv communication • Please reference the slide number, if applicable, when you submit your question 9/25/2020 2. The color scheme and contrast ratio is designed to be accessible for users with color blindness or low vision. This can occur when the Medicaid ID entered does not match to an existing client or the phone number entered does not match to a known client. Click ADD. Nothing needed. Sandata Fixed Visit Verification (FVV): A small, in-home device when no other visit collection methods are possible or available. 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Solutions for over 25 years Sandata Training prior to submitting Electronic Visit Verification ( FVV:.
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